Posted by the APIs.io catalog. APIs.io does not own or sell this API; access comes from the provider, Salesforce.
The Bot API from Salesforce Service Cloud APIs offers 3 operations for bot. It belongs to Salesforce Service Cloud, the customer-service and contact-centre product on the Salesforce Platform. Teams building customer-service chat experiences, or developers connecting their own apps to Salesforce's bot runtime, would be the natural users. The listed base URL is https://runtime-api-na-west.prod.chatbots.sfdc.sh.
What is published for it: an OpenAPI description, documentation, and source code.
About the provider: Salesforce's Service Cloud API surface covers Case, Knowledge articles, messaging sessions and more through REST, SOAP, Bulk and Composite APIs, plus an OpenAPI 3.0 document for the Einstein Bots Runtime API. Authentication is OAuth 2.0 only; Salesforce issues no API keys. The provider's access model is described as paid with a free developer tier.
Catalog scores: Kin Score 73.6 (exemplar band). Agent Readiness 46.2 (agent-ready band), scored 2026-11-06.
Pricing: set by the provider.
Condition: a live hosted API listed in the APIs.io catalog.
Catalog listing: https://apis.io/apis/service-cloud/service-cloud-bot-api/ Provider: https://www.salesforce.com/service/